Terms & Conditions 이용약관

These Terms & Conditions apply to your use of solmart.com.sg (the “Website”), your purchases from Sol Mart in store and online, and the Sol Rewards membership programme. The Website is operated by Sol Mart Pte. Ltd., [UEN], 74 Sungei Kadut Loop, Singapore 729513 (“Sol Mart”, “we”, “us”).

“Members” are users who have registered an account with us. “Guests” are users who shop without registering. By using the Website, placing an order or joining Sol Rewards, you agree to these terms. If you do not agree, please do not use our services.

• You must be at least 18 years old, or have a parent or guardian’s consent, to place orders or register an account. Minors cannot buy alcohol or any other age-restricted products.
• Information you give us must be accurate and complete.
• We may temporarily suspend the Website for maintenance, upgrades, faults or communication failures. We are not responsible for loss caused by such interruptions unless we are at fault.

• To register, complete the sign-up form and agree to these terms. Your membership starts when we confirm your registration.
• We may decline a registration that contains false, missing or incorrect information, or if a previous membership was terminated for breach (unless 3 years have passed and we approve re-registration).
• Please tell us promptly if your registered details change. You can ask to close your account at any time.
• Sol Rewards: membership is free. Points are earned on eligible purchases at participating Sol Mart outlets and online. Points have no cash value, cannot be transferred or sold, and expire after [expiry period / no expiry]. Points may be adjusted or removed for returned or refunded items, errors or misuse.
• We may restrict or suspend an account if a member gives false information, fails to pay amounts due, interferes with other users or the Website, steals another person’s information, or does anything unlawful. If the same conduct is repeated, or is not corrected within 30 days, we may terminate the account. Before termination we will notify you and give you at least 30 days to explain.
• If we end the Website or the programme, we will give notice and honour any compensation we announced. Where none was announced, unused points or store credit will be compensated with goods or cash of equivalent value.

• All prices are in Singapore dollars (SGD) and [include / exclude] prevailing GST.
• We try to keep product descriptions, images and prices accurate. Packaging and availability may vary, and online and in-store prices or promotions may differ.
• If a product’s content or specification changes or it sells out, we may update the product for future orders and will notify you promptly. If this affects an order you have already placed, we will tell you straight away.

• To order, select your products, enter your name, address, phone number and email (members’ saved details are used), confirm these terms, delivery fees and any limits on cancellation, choose a payment method and submit.
• After you submit, we send an order confirmation. A contract is formed when you receive it. It will include the order details, availability and how to change or cancel.
• We may decline an order that contains false, missing or incorrect information, or that we cannot fulfil for technical reasons. We may also decline an order from a minor for age-restricted goods, and may require a guardian’s consent for minors’ orders.
• You can ask to change or cancel an order straight after receiving the confirmation. We will process the request without delay if the order has not been dispatched. If you have already paid, section 8 applies.
• If an item is out of stock or cannot be supplied, we will tell you promptly and, if you have paid, refund you within 2 business days.

• You can pay by the methods shown at checkout, which may include PayNow, credit or debit card, bank transfer, cash on delivery, Sol Rewards points or vouchers we recognise [confirm live methods]. We do not add surcharges for your choice of payment method.
• Card payments are processed by third-party payment providers, and we do not store your full card details.
• Orders are processed once payment is received and confirmed.

• Orders placed before 12 noon are delivered the next day. In general, delivery takes 2 to 5 days after we confirm payment. We do not deliver on Sundays and public holidays, and Saturdays, public holidays, other closure days and events beyond our control are not counted in the delivery period.
• Delivery is free for orders of $90 and above. Orders below $90 are charged a $10 delivery fee.
• We will state the delivery method, who bears the cost and the expected delivery period for your order. If we exceed the agreed delivery period, we are responsible for your resulting loss unless we show we were not at fault.
• Please check your items on receipt, and refrigerate chilled and frozen goods promptly.
• More details are on our Delivery Information page.

• You may cancel an order within [7 days] of receiving our order confirmation.
• After delivery, we cannot accept returns or exchanges if: the goods were lost or damaged because of you (opening the packaging only to check the goods does not count); the goods have been used or partly consumed so that their value has fallen significantly; or the goods cannot be resold because too much time has passed.
• Because many of our products are fresh, chilled, frozen or otherwise perishable, these are not eligible for change-of-mind returns [confirm exclusion for perishables].
• If an item is faulty, different from its description or not what you ordered, contact us within [48 hours for perishables / 30 days for others] of receiving it, with your order number and a photo. We will replace it or refund you, and we bear the return cost.
• If you change your mind and the goods are eligible for return, you bear the return cost, and any delivery fee you paid is not refundable. We do not charge penalties or cancellation fees for valid cancellations.
• We refund the price of returned goods within 3 business days of receiving them, to your original payment method. For card payments, we ask the card provider to cancel or reverse the charge, so timing also depends on your bank.
• Nothing in this section affects your rights under the Consumer Protection (Fair Trading) Act.

• Keep your login ID and password confidential and do not let others use them. Tell us immediately if you suspect your account is being used by someone else, and follow our instructions.
• Do not: give false information; use another person’s information; alter information on the Website; send or post programs or content we have not authorised; infringe our or anyone else’s intellectual property; harm anyone’s reputation or interfere with their work; or post obscene, violent or other unlawful content.
• We will not send you commercial emails you have not agreed to receive.

We collect, use and disclose your personal data in accordance with Singapore’s Personal Data Protection Act 2012 (PDPA). Please read our Privacy Policy for details on what we collect, why, and how you can access, correct or withdraw consent for the use of your data.

• All content on the Website, including text, logos, images and design, belongs to Sol Mart or its licensors and is protected by law. You may not copy, send, publish, distribute or use it commercially without our written permission.
• The Website may link to third-party sites. We do not control and are not responsible for those sites or for goods and services you buy from them.

• The Website is provided “as is”. We do not guarantee that it will be uninterrupted or error-free.
• To the extent permitted by law, we are not liable for indirect or consequential loss arising from your use of the Website or our products. Our total liability for any order is limited to the amount you paid for it.
• We are responsible for loss caused by misleading advertising or product claims, and by our failure to protect your personal data as required by law.
• Customers with food allergies should check product labels carefully. Allergen information on the Website is a guide only, and the product packaging prevails.
• Nothing in these terms excludes liability that cannot be excluded by law.

• We may update these terms. Changes are published on the Website at least 7 days before they take effect, and at least 30 days before if they are unfavourable to you, with the effective date and reason. Updated terms apply to orders placed after they take effect.
• We take your feedback and complaints seriously and will handle them promptly. If we cannot resolve something quickly, we will tell you why and when you can expect a response.
• These terms are governed by the laws of Singapore, and the Singapore courts have non-exclusive jurisdiction over any dispute.

Sol Mart Pte. Ltd., 74 Sungei Kadut Loop, Singapore 729513
Phone: (+65) 6367 4028 · Fax: (+65) 6463 3509
WhatsApp or SMS: +65 9820 6911
Email: [email protected]
Customer service: Monday to Friday, 9:00 am to [5:00 / 6:00] pm (closed Saturdays, Sundays and public holidays)