Privacy Policy 개인정보 처리방침

Sol Mart Pte. Ltd. (“Sol Mart”, “we”, “us”) respects your privacy and handles your personal data in accordance with Singapore’s Personal Data Protection Act 2012 (PDPA). This policy explains what personal data we collect through solmart.com.sg and in our stores, why we collect it, and the choices you have.

When you register, shop, join Sol Rewards, contact us or enter promotions, we may collect:

• Identity and contact details: name, date of birth, mobile number, email address, delivery and billing address.
• Account details: login ID and password.
• Transaction details: purchase history, orders, delivery and payment records. Card payments are handled by our payment providers, and we do not store your full card details.
• Technical details: IP address, access logs, browser and device information, and cookie data.
• Your messages and enquiries to our customer service team.

We collect this data from you directly through the Website (registration, orders, enquiries), in store, by phone or message, and through promotion entries. We do not collect your NRIC or other national ID numbers for ordinary shopping or membership.

• To process and deliver your orders, handle payments and issue refunds.
• To manage your account and Sol Rewards membership, verify your identity and send service notices.
• To respond to your enquiries, feedback and complaints.
• To improve our website, products and services, including through usage analysis.
• To send you promotions, offers and event news, only where you have agreed. You can opt out at any time.
• To meet legal and regulatory requirements.

We use your personal data only for these purposes, or for other purposes after obtaining your consent where the law requires it.

We do not sell your personal data. We share it only:

• With delivery partners, payment providers, IT and service providers who help us run the business, and only what they need to do their job. We require them to protect your data.
• Where you have given your consent.
• Where required or permitted by law, or requested by a government or law enforcement authority.

We use cookies to keep you logged in, remember your preferences, show relevant information and understand how visitors use the Website, such as how often they visit and what interests them. This helps us improve our services and our marketing.

Login-related cookies expire when you close your browser or log out. You can accept, be notified of, or block cookies in your browser settings. Blocking some cookies may affect parts of the Website.

We keep your personal data only as long as needed for the purposes above or to meet legal and business requirements ([retention period]). After that, we delete it or remove anything that could identify you. Electronic records are deleted using methods that prevent them from being recovered.

We use reasonable administrative and technical safeguards to protect your data from unauthorised access, loss, misuse or alteration, and we limit access to those who need it. Please keep your password confidential and tell us at once if you suspect misuse of your account.

• Access and correct: you can view and update your details in your account, or ask us for a copy of the personal data we hold and how we have used it.
• Withdraw consent: you can withdraw consent to collection, use or disclosure at any time, including marketing messages (use the unsubscribe link or contact us). This may affect our ability to provide some services.
• Close your account: you can request to leave the membership programme at any time.

Where you ask us to correct your data, we will do so promptly and, where appropriate, inform organisations we have disclosed it to.

For access or correction requests, consent withdrawal or privacy questions, contact our Data Protection Officer:

[DPO name / title]
Email: [email protected] [confirm DPO email]
Phone: (+65) 6367 4028
Sol Mart Pte. Ltd., 74 Sungei Kadut Loop, Singapore 729513

If you are not satisfied with our response, you may contact Singapore’s Personal Data Protection Commission (PDPC) at pdpc.gov.sg.

We may update this policy from time to time. Changes will be announced on the Website, and the effective date above will be updated.